1. How to get in touch with us?
2. How and when do we collect information?
Princh collects your information in two possible ways: When you directly give it to us by filling in registration forms on the website or when we automatically collect it from other sources. From time to time we may obtain information about you from third-party sources, such as public databases, social media platforms, and our partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us.
You visit one or more pages on our website;
You subscribe to the blog newsletter;
You use the chat provided on our website;
You submit a form to access one of our resources;
You submit a form to get in touch with us;
You receive emails from us;
You receive calls from us;
You use social media channels to share our content.
3. What information do we collect?
When you submit a form on our website, e.g. to subscribe to our newsletters, to contact us, or to submit an inquiry to us, basic personal details are collected such as your e-mail address, your name, company name, job title, phone number, preferred language, country, etc.
When you visit our website, basic website behavioral data can be collected through cookies. The usage data may include your IP address, geographical location, browser type, and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use.
Although the browsing cookies do not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information to the browsing information associated with the cookies on your browser.
You can easily control and/or delete cookies as you wish from your browser – for details, see aboutcookies.org and our cookies statement. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
4. What is our legal basis for processing?
Basis 1: Legitimate interest
Processing your data is necessary for the purposes of our legitimate interests (only valid if they are not outweighed by your rights and interests) such as:
Delivering our Princh products and responding to your inquiries;
Developing and improving Princh products;
Determining whether our content is relevant to you;
Gaining insights from your behavior on our website;
Enabling us to enhance, customize or modify our services to you;
Enhancing data security.
Basis 2: Performance of a contract
Processing the data is necessary for the performance of a contract between the customer (public library, hotel, partner, etc.) and Princh or if it is a prerequisite for entering into a specific contract.
5. Why do we use your information?
To understand your needs and improve our products;
To research and develop new products;
To personalize the website and provide content and features that match your profile;
To help protect the safety of our website visitors;
To send you technical notices, updates, security alerts and other support and administrative messages;
To provide support services to our customers;
To send you relevant information about our products and offers and provide other news and information that you requested or that we think will be of interest to you;
To monitor and analyze your website usage, and activities in connection with our products.
6. Who has access to the data we have?
Princh does not sell, trade or transfer to outside parties any personally identifiable information. Still, we may release information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights.
To properly function as a company, Princh uses trusted third parties who assist us in operating our website, conducting our business, managing our contact base, communicating with you or offering our products to you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged by a Data Processing Agreement to keep your information confidential. Examples of providers we use may include:
Unoeuro – our web hosting provider helps us provide you with all the information you need about our products;
HubSpot – helps us collect your inquiries and maintains our contact database to provide you with information about our products and offers that match your profile;
AddThis – helps us personalize your experience on the website and to offer you social media sharing options;
Google Analytics – helps us analyze data and perform statistical analyses.
7. How to access your personal data?
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
You can verify the details you have submitted to Princh or request a readable copy of the personal data we hold on you by contacting us at firstname.lastname@example.org. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by Princh regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email or by sending us an e-mail at email@example.com. Once you do this, you will no longer receive any emails from us.
8. How long do we keep your data for?
Princh will not retain your personal information longer than necessary. We will hold onto the information you provide for as long as is necessary to be able to provide the services that you requested.