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For Libraries2020-11-18T09:37:05+01:00

Library Printing Solution

Princh is the only printing solution made for – and with – libraries.

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printing solution for libraries

Why is Princh perfect for libraries?

User-friendly solution with multiple payment options

Princh is an extremely user-friendly and intuitive printing solution, even for those who are less experienced with IT. Our simple pricing model was designed for libraries of all sizes and budgets. From install to support, everything is included in the price.

Princh has integrated electronic payment into our software, which allows users to easily pay from any device or PC—just like online shopping—and there’s no need to set-up payment agreements or provide POS (point of sales) hardware to accept transactions via cash, credit/debit card, PayPal, and various payment apps.

Self-service printing saves time for staff

Our cloud-based Library Printing Solution has been designed with the library user in mind. We’ve created an incredibly intuitive user-interface which allows for self-service printing from any device without staff interaction.

Adopting a Bring Your Own Device (BYOD) printing solution will upgrade your library’s services and suit better your users’ needs. Read our guide to learn the key aspects to have in mind when choosing the right printing solution.

Read our BYOD guide

printing solution for libraries
printing solution for libraries

Libraries using Princh

With over 800+ and counting locations using Princh worldwide, see why more and more libraries across the world are confidently choosing Princh as their printing solution.

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Princh at your library

Get all the information you need to understand why Princh is the perfect printing solution for your library!

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Safe contactless printing and payment

Now more than ever, it is essential to offer your patrons contactless services. The requirement when re-opening, or offering click & collect services, is to avoid touching shared screens, keep a social distance and reduce unnecessary interactions.

Libraries are offering Princh’s self-service solution because it allows visitors to use their own devices to print and pay electronically. Everything can be done through your visitors’ personal devices so there is no need for them to interact with staff to complete their print job, and no reason for the library to handle cash, or invest in kiosks with shared screens.

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Covid Princhy Contactless Solution

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IT and Princh facts

What if our library doesn’t have in-house IT?

No problem! Princh’s Customer Success team is constantly monitoring the systems and provides support at no extra cost.

Will our IT team be in control of Princh?

Yes. IT can control all printing through the administrator’s login to the Admin Panel which allows IT to monitor all printers and print-jobs over all sites.

Will Princh work with our current set up?

Yes. Princh does not directly affect or disrupt any other tasks managed by the server. With 700+ locations worldwide using Princh, we have not encountered any library management software which cannot run seamlessly alongside our solution.

printing solution for libraries
Data Model Mobile Without

What kind of server is required for Princh?

Any non-public access PC on the same network as the printer(s), with a stable internet connection can be used as a server. Princh does not require a dedicated server and can be used in a virtual environment.

Is the data safe?

Yes. All transmissions of data are SSL encrypted using TLS and payments are securely processed through PCI level 1 payment processor.

Full IT fact sheet

Frequently asked questions

Will there be staff training?2018-12-14T12:58:49+01:00

We have a complete set of materials including online tutorials to train your staff. If you would like us to do a training session for you, please get in touch with us.

Where are the services managed from?2018-12-13T11:45:07+01:00

Where are the services managed from?

Aarhus, Denmark

What payment options does Princh offer?2018-12-14T13:09:37+01:00

With Princh, you automatically get access to offering users a range of electronic payment options. Princh continuously add more payment methods as they become available and popular. Current payment options include credit and debit cards, PayPal, MobilePay, Swish, and cash. Coming soon are Apple Pay and Google Wallet.

What is BYOD (Bring Your Own Device) self-service printing?2020-03-04T16:10:06+01:00

Bring Your Own Device self-service printing refers to the process that allows users to submit print jobs from any device. Read our guide here to understand how BYOD self-service printing works and to identify the key aspects you need to consider before implementing a self-service printing solution.

What does our library need to do to be able to accept electronic transactions and what are the fees associated with this?2018-12-13T11:41:59+01:00

Princh has already set up global payment gateway and acquirer agreements to process electronic payments and because these payment options are integrated within our software, there is no need to set up, maintain or have any card terminals at your library. Due to our global payment provider agreements, we are able to offer very low transaction fees starting at €0,02 + 1.25% of the transaction value.

We have really old printers at our library. Will we need to buy wireless printers to use Princh?2018-12-13T11:42:30+01:00

No! Princh will work with any printers that you currently have, regardless if they have wireless printing capabilities.

How many printers can we use with Princh at one library? Do you charge extra for additional printers?2018-12-13T11:42:20+01:00

There is no limit to the number of printers that you set up with Princh at your library and there is no additional charge per printer.

How is data protected between the user’s device and the service?2020-03-05T09:38:08+01:00

All data transmissions are SSL encrypted. Documents aren’t stored for more than 24 hours during which time it’s protected by having a UUID of 40 characters.

Have your libraries’ revenue increased after using Princh?2018-12-14T15:10:24+01:00

With Princh, there is the guarantee that no one will be printing without paying. Our customers have found that when comparing Princh with their previous solution when patrons paid after collecting their print jobs from the printer, that they have now increased their printing revenue by up to 50% as it requires payment before printing and therefore no paper waste as well.

Also, since the electronic payment is integrated into the software, this allows all locations to be able to offer electronic payment with no additional set-up cost or fees. On top of that, we hold the payment gateway and the acquirer agreements for you and have extremely low transaction costs.

Does your solution integrate with coin machines?2018-12-13T11:41:32+01:00

No, Princh does not integrate with coin machines. Princh makes it easy to pay electronically while still offering cash payments at the counter.

Do you need to integrate with our Library Management System (LMS)?2018-12-13T11:44:43+01:00

Princh does not need to interface with any LMS. One of the strengths of Princh is that it does not require user accounts to print/pay.

Can patrons print from home and pick up at the library when ready?2018-12-13T11:44:07+01:00

Yes. Patrons can submit and pay for print jobs from home and release them at the library (requires an Android tablet next to the printer running the Princh manual release feature).

Where are the documents stored?2020-03-05T09:37:40+01:00

Princh temporarily stores data on AWS hosted on Amazon’s secure data centers in Frankfurt. Information on AWS cloud security can be found by following this link: https://aws.amazon.com/security.

What operating systems can we use with Princh?2020-03-04T16:42:02+01:00

We support Windows and Linux operating systems.

Is it possible to have different permission levels for users of the Admin Panel?2020-03-05T09:38:44+01:00

Yes! You can create accounts with different rights for various members of staff. Admins are able to change pricing, printer setups etc. Normal staff users won’t have access to such settings.

How long are the print jobs stored for?2020-03-04T16:44:33+01:00

Documents are kept for up to 24 hours in order to enable the resend functionality from the administration panel.

How does “Print with password” work?2020-03-05T09:51:15+01:00

“Print with password” is staff’s method to print without paying. Staff can set a password they can use to print without paying for the print job – typically used for testing or helping a user to print.

There will still be a cost of the normal fee to Princh for the print job. “Print with password” is unavailable on mobile devices as it requires that Princh Hosts, such as library staff, enter codes on privately owned devices.

How does the “Release print” function work?2020-03-04T16:42:23+01:00

If a user chooses this option as payment, a window will appear asking for a name and instructing them to go to the reception. When the user has typed in their name, they can go to the reception and pay for their print job. The staff can release the print job from the Admin Panel and receive payment in cash – all without having to leave the reception.

When you push “Release” the print job will be sent to the printer and you can follow its status under “Print Jobs” 

How does the “cash payment” option work?2020-03-05T09:50:53+01:00

When users submit a print job, they can choose to pay by cash (if you want to enable this feature).

If a user chooses this method of payment, a window will appear asking for the user’s name and instructing them to go to the staff counter and pay for their print job. Staff members will be able to see the price of the user’s print job(s) in the Princh Administration Panel. Upon payment to the staff, the print job(s) can be released via the Administration Panel. When the staff members click “Release”, the print job will be sent to the printer and they can follow its status under “Today’s activity”. The user will then collect the print job at the printer.

There are no transaction fees for cash payments. Cash payments can be monitored in the administration panel that you have access to and in the account statement you receive quarterly.

How does Princh work for smartphones and tablets?2020-03-05T09:37:18+01:00

Download the Princh app via Google Play or the Apple App Store. Choose the document you want to print, share with Princh, choose print settings and pay. It’s that easy! (See detailed guide: iOS and Android setup).

Can we use Princh in a virtual environment?2020-03-04T16:12:05+01:00

Yes, Princh works on virtual environments (Windows Terminal server, Citrix, VM ware etc.).

Can the Princh client software be deployed with standard deployment tools?2020-03-04T16:38:53+01:00

Yes, the Princh software package is easy configurable for various deployment tools.

Can staff open the print documents and be able to see what was printed?2020-03-04T16:42:58+01:00

No! Documents cannot be opened by staff in the administration panel. You will only be able to see the document name.

What is included in a subscription of Princh?2018-12-14T13:16:34+01:00

With a subscription of Princh you get installation, staff-training materials, support, continuous updates, integrated electronic payment setup and promotional materials to make potential visitors aware of your printing services.

What does our library need to do to be able to accept electronic transactions and what are the fees associated with this?2018-12-13T11:41:59+01:00

Princh has already set up global payment gateway and acquirer agreements to process electronic payments and because these payment options are integrated within our software, there is no need to set up, maintain or have any card terminals at your library. Due to our global payment provider agreements, we are able to offer very low transaction fees starting at €0,02 + 1.25% of the transaction value.

How does our library receive the electronic funds when patrons pay electronically?2020-06-16T10:30:58+02:00

Princh will transfer all electronic funds to the library (minus the transaction fees for the payment provider) on a quarterly basis with a detailed account statement including a breakdown of all printing activity. You must provide us with your IBAN and SWIFT bank information or equivalent for an international transfer.

Have your libraries’ revenue increased after using Princh?2018-12-14T15:10:24+01:00

With Princh, there is the guarantee that no one will be printing without paying. Our customers have found that when comparing Princh with their previous solution when patrons paid after collecting their print jobs from the printer, that they have now increased their printing revenue by up to 50% as it requires payment before printing and therefore no paper waste as well.

Also, since the electronic payment is integrated into the software, this allows all locations to be able to offer electronic payment with no additional set-up cost or fees. On top of that, we hold the payment gateway and the acquirer agreements for you and have extremely low transaction costs.

Will we need another server?2018-12-12T11:29:44+01:00

99% of our customers have set up Princh on existing hardware so no need to get a new server. If you’re unsure about how to set up Princh in the best possible way for your library, you can book a session to talk it over with a technical support team member of Princh: HERE.

Will we need a new printer?2018-12-13T13:03:18+01:00

No – Princh is printer agnostic which means we work with any printer brand/model.

We have really old printers at our library. Will we need to buy wireless printers to use Princh?2018-12-13T11:42:30+01:00

No! Princh will work with any printers that you currently have, regardless if they have wireless printing capabilities.

We don’t have a dedicated Print server, is this necessary in order to use Princh?2018-12-12T11:25:19+01:00

No, however, we do recommend installing the Princh server software on a stable computer that isn’t used for daily interactions by staff or users. It is also possible to install Princh directly on the printers if they are Google Cloud Print enabled – we would be happy to look up your printer model to see if this is possible.

How many printers can we use with Princh at one library? Do you charge extra for additional printers?2018-12-13T11:42:20+01:00

There is no limit to the number of printers that you set up with Princh at your library and there is no additional charge per printer.

How long will the installation take?2018-12-12T11:21:54+01:00

The server installation takes around 15 minutes. The installation of Princh for Public PCs can be done manually with a one-click installer (two minutes per computer), or you can use your deployment software to perform the installation for your entire network. Princh can be up and running in less than a day.

Can I install Princh without a server?2018-12-12T11:17:08+01:00

Yes. Most new printers come “Google Cloud Print Ready” allowing us to print directly to the printers without a traditional print server.

Does Princh have a Referral Program?2020-04-01T11:46:31+02:00

Yes, we have a Referral Program that you can find here: princh.com/referral-program. Currently, our referral program is only for libraries in the US.  

What type of reward do I get?2020-04-01T11:41:36+02:00

For a successful referral, you will be rewarded a 10% discount on your next Princh subscription.     

Does my referral also get a reward?2020-03-27T15:56:41+01:00

Yes, the library you referred will receive the same reward as you.

Is there a deadline for my referral to become a customer to get the reward?2020-03-27T15:55:09+01:00

Yes, your referral must become a customer of Princh no later than six months after the referral has been made. 

When and how will I get the reward?2020-03-27T15:53:21+01:00

When the library you referred has made the full payment and became a customer of Princh, we’ll inform you about your reward and it will be applied to your next invoice 

How will I know if my referral turns into a customer?2020-03-27T15:51:35+01:00

We have set an internal process to track all referrals. We will contact you if your referee has become a Princh customer. 

What happens if the person I referred was already referred by someone else?2020-03-27T15:49:31+01:00

After you submit the referral, we will verify it to make sure the library hasn’t already been referred.  A library can only be referred once. If you are referred by two libraries, the first one that has referred you to Princh will be the beneficiary of the discount (determined by our records). 

What is the referral process?2020-03-27T15:47:38+01:00

You need to fill in this form so we can review your referral.  When your referee successfully becomes a Princh paying customer, you will be contacted by us informing you about the discount that will be awarded 

How many referrals can I make?2020-04-01T11:42:24+02:00

There is no limit to the number of referrals you can make. Just keep in mind that you will only get rewarded for the referrals that decide to become Princh customers. If you accumulate more than 30% during the period of your current contract, we will apply the remaining discounts on the following contracts (when you renew).   

 

How do I know who is the right contact person at the library?2020-04-01T11:39:24+02:00

For Princh, the right referral is an employee at a US public library  – even better if it’s the library responsible.  

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