How Princh Made Life Easier for Randers Library
“We are very happy to get Princh as a solution for our library because it’s easy to use and we also believe the visitors have taken it to their hearts and they use it every day” explains Mads Mejer Frederiksen, librarian at Randers Library in our video testimonial for Princh.”
United States
Amherst Town Library
New Hampshire
Amherst Town Library is a member of the 12 library Consortium GMILCS and is located in South-Central New Hampshire.
Before Princh, Amherst Town Library dealt with a complicated and staff dependent solution that was making wireless printing unnecessarily difficult.
After launching Princh, Amherst Town Library has overcome their previous challenges and able to offer a superior solution.
Obion County Public Library
Tennessee
Obion County Public Library has the third largest public library collection in the Western part of Tennessee. Before Princh, the library had problems with releasing print jobs, looking up past print releases, and sometimes print jobs would get lost.
After launching the service, the staff recognized that adding Princh at the library has helped them overcome their previous challenges with printing by offering a simple solution for patrons to print from all devices. “It really just made every aspect of printing easier, far easier than I ever thought possible.”
Lapeer District Library
Michigan
Lapeer District Library is a seven-branch library system that operates in rural mid-Michigan. They wanted a system that would allow direct printing from devices at all of the branches and was easy for staff to use. Lapeer District Library implemented Princh’s printing solution May 2018.
After launching the service, the staff recognized that adding Princh at the library has become a valuable service they can offer to the people of Lapeer County. “I think what we enjoy most about Princh as staff members is the ease of the product and that it’s filling a need for patrons we previously couldn’t offer.”
Montgomery-Floyd Regional Library
Virginia
The Montgomery-Floyd Regional Library (MFRL) is a four-branch, two-county public library system in rural southwestern Virginia. Before Princh, MFRL was struggling to offer a Bring Your Own Device (BYOD) printing solution for their curb-side printing services and for their new Mobile Library.
After implementing Princh, MFRL branches as well as their Mobile Library can now offer a great, user-friendly printing and payment experience to their patrons.“Princh’s solution is easy for patrons to use, and convenient for staff.”
Royal Borough of Kensington and Chelsea
England
The Royal Borough of Kensington and Chelsea is a unique central London borough that has the third highest population density in London. Before Princh, the libraries were losing visitors looking to print because their prior print service and setup was complicated and rigorous.
After launching Princh, the library staff and visitors have found printing to be simple. The libraries have overcome their previous challenges and now are able to offer printing for all visitors effortlessly and efficiently. The benefits have been appreciated. “We use Princh because it is simple and easy”.
Sutton Council Libraries
England
The London Borough of Sutton is an ambitious, resident focused London borough in South London, England, and forms part of Outer London. The borough was formed in 1965 and was previously a part of Surrey County. Sutton Council Libraries wanted to implement a printing solution that would reduce handling of cash payments and touch points in the library.
After launching Princh, Sutton Council libraries was able to offer their visitors a self-service solution that allow them to easily pay from their own devices. “Princh is an empowering tool for the whole community, but especially those that need to be flexible with their time. Princh allows the customer to enter our library, print their documents and then leave. Quick, simple, and convenient for all sections of the community“.
Scandinavia
Söderhamn Bibliotek
Sweden
Söderhamn Bibliotek ligger i Söderhamn, Sverige. Biblioteket ville tillåta självbetjäningstryck för sina besökare, samtidigt som man undviker oönskade utskrifter.
Efter att ha lanserat tjänsten är besökarna praktiskt självförsörjande, förlitar sig endast på egna mobiltelefoner att skriva ut. “När de väl hade provat Princh och insåg hur enkelt det var så var de väldigt nöjda.“
Horten City Library
Norway
Horten Library is a branch library part of the Vestfold County Libraries in Norway. A challenge they faced regarding printing was that there were users who would accidentally print more pages than they needed to and their previous printing solution did not offer users the capability to print from their mobile devices. Horten Library made Princh available to their visitors in May 2017.
“The most important aspects we like about Princh is the ability to print and pay from all devices and that users can print without assistance from a library staff member, making the process more efficient for both the user and the staff.“
Randers Library
Denmark
Randers Library has always been at the forefront of innovation at Danish libraries. Before introducing Princh, Randers Library didn’t have any sort of printing system to support the users or staff at the library. Randers Library implemented Princh’s full solution in early November 2015.
After launching the service, the staff recognized they are saving a lot of time not having to assist their users in need of printing. “The service has benefited everyone. Users don’t need to sign up in the system and, as the payment method is electronic, library staff does not need to hand any payments or deposit money in the bank. Now, they have more time to help users with borrowing books and doing research”, points out Hans Nielsen.
Other Organizations
SUBprint in University of Alberta
Canada
SUBprint is a full-service printing facility, owned by the University of Alberta Students’ Union in Edmonton, Alberta. Their previous solution had reached its end-of-life and they were looking for a self-service, user-friendly alternative that works 24/7.
After launching Princh, SUBprint’s staff have been receiving fewer support questions and their customers have stated that the Princh service is easier to use than their previous solution, allowing them to print at all times without needing staff assistance or to wait in long queues. “We like Princh’s modern and easy-to-use interface, and the fact that it takes care of all of the payment processing for us […] at a low cost and with minimal staff upkeep.”
Copenhagen Business School
Denmark
CBS is a Danish university with over 25,000 enrolled students. Their previous solution required their staff to spend hours on providing support for printing. It also required the university to store their users’ log in data and money deposits, while protecting their privacy.
After launching Princh, the staff’s interaction with printing services has been greatly reduced. With no user accounts required, the solution made printing at CBS much more GDPR convenient. “If you want something self-service and reliable with minimum need for support hours, then go for Princh.”
Studenterlauget Aarhus University
Denmark
As one of the largest student unions in Denmark, Studenterlauget which is based at Aarhus University serves over 3000 students by providing many services including 24/7 printing availability at the Studenterlauget Office.
After implementing Princh in early 2016, Studenterlauget was able to greatly reduce the time their staff spent on troubleshooting printing problems. Students are now able to print not only from the web or on the office PCs but also from their mobile devices. Finally, Studenterlauget was able to expand the number of students they offered printing services to, as Princh does not require user accounts, any student at the university could pay and print whenever they needed to.
What do our customers say?
“It is a librarian’s dream! The document is literally waiting for the patron even before they get here! We love Princh and so do our patrons!”
“Princh is an empowering tool for the whole community, but especially those that need to be flexible with their time… Quick, simple and convenient for all sections of the community.”
“If you want something self-service and reliable with minimum need for support hours, then go for Princh.”
“Princh works well, customer service is great, and tech support has been pretty much perfect.”
“It is so user-friendly it is almost embarrassing that no one came up with it before. Simple, easy to use, easy to explain, and any troubleshooting queries are answered almost immediately!”
“Princh was the only printing solution that could help us offer a better service to our users and do it at a fair cost.”
“We use Princh because it is simple and easy!”
