Before installing Princh we had a similar printing solution, but we had problems with releasing print jobs, looking up past print releases, and sometimes print jobs would get lost. So, if somebody came in, printed out something in the morning and came back in the afternoon wanting to have a copy of their print job, we had almost no way to look up the previously printed out documents, meaning we could not serve them.
Our previous solution also did not offer any means for patrons to print from their own mobile devices. People had to send their documents to one of the library’s email addresses. We had that email address filled with private patron data, meaning I had to delete hundreds of emails every day.
Another issue that arose from the previous solution was that the library staff had to be available at all times during the day, so having staff meetings became a challenge.
Also, previously patrons could not print documents with more than two pages at the same time. If somebody wanted to printout a 10 page document, they would have had to break it up into multiple 1-2 page documents.
This issue also arose if patrons wanted to print more than one document at a time. In some cases, this led to a large number of separate print jobs for each patron.