Princh Technical Information
This page will provide you and overview of the implementation and setup of Princh.
Installation of Princh
Specifics
Princh at your organization
To offer Princh at your organization you must install the Princh Cloud Connector (PCC), which is our driverless printing solution.
Printing method
Princh supports both driverless printing, using the IPP protocol, and legacy printer queues, using the native printing system.
Operating system
PCC can be installed on a Windows or Debian based Linux server, or directly on your MFPs, if you have Ricoh IM series devices.
Firewall settings
You do not have to enable any inbound communications on your firewall, as Princh only requires outbound connections.
Process
Step one
Once ready, you book an installation with our team. You will receive our technical requirements and preparation instructions.
Step three
Decide which payment options you want to offer at your organization. These will be enabled by us during the installation.
Step two
Read our technical requirements and follow the instructions, so the installation can be smoothly carried out at the scheduled time.
Step four
Our team will remotely install and test Princh at the installation time you booked. They will also walk you through our onboarding materials.
Rollout
Step one
After the installation you will have an opportunity to internally test the solution before your 30-day free trial starts.
Step three
Create, print, and put up your print guide posters near your printer(s), so your patrons can easily use the printing services.
Step two
Introduce staff to the new solution using our interactive staff training course and interactive products guides.
Step four
When you are ready, your 30-day free trial will start, giving you plenty of time to thoroughly test Princh at your organization.
Installation of Princh
Specifics
Princh at your organization
To offer Princh at your organization you must install the Princh Cloud Connector (PCC), which is our driverless printing solution.
Printing method
Princh supports both driverless printing, using the IPP protocol, and legacy printer queues, using the native printing system.
Operating system
PCC can be installed on a Windows or Debian based Linux server, or directly on your MFPs, if you have Ricoh IM series devices.
Firewall settings
You do not have to enable any inbound communications on your firewall, as Princh only requires outbound connections.
Process
Step one
Once ready, you book an installation with our team. You will receive our technical requirements and preparation instructions.
Step two
Decide which payment options you want to offer at your organization. These will be enabled by us during the installation.
Step three
Read our technical requirements and follow the instructions, so the installation can be smoothly carried out at the scheduled time.
Step four
Our team will remotely install and test Princh at the installation time you booked. They will also walk you through our onboarding materials.
Rollout
Step one
After the installation you will have an opportunity to internally test the solution before your 30-day free trial starts.
Step two
Create, print, and put up your print guide posters near your printer(s), so your patrons can easily use the printing services.
Step three
Introduce staff to the new solution using our interactive staff training course and interactive products guides.
Step four
When you are ready, your 30-day free trial will start, giving you plenty of time to thoroughly test Princh at your organization.
The Princh Administration Panel
The Princh Administration Panel (ADMP) is the web-based central management portal for Princh. Both staff and admins use the same portal, with different access levels.
For staff
For admins
To comply with your password policies and enhance your security, Single Sign-On (SSO) can be set up for your organization. Please reach out to our team for more information.
As the central platform for your organization, the ADMP has a myriad of use cases; we have compiled the most common ones into an interactive product walkthrough.
Support and maintenence
We can proudly and confidently say that our customer support team is elite and beloved by our customers.
Our support team is available across multiple channels, including chat, phone, and email. Better yet, any support you may need is included in your subscription.
We provide tools to help you fix any issue you may encounter. This is done by providing simple error messaging in the ADMP, as well as an extensive knowledge base to help you get answers at any time.
Since Princh is a cloud-based software, all updates are handled by us. We automatically and continuously apply updates to continuously optimal security, performance and stability.
What customers say about our support
Princh has been incredibly easy to use, and their support has been great whenever we needed to contact them. We couldn't ask for a better BYOD printing solution.
Millis Public Library, USA
We have been using Princh for years with no complaints. It is extremely user friendly, and when we have needed support, it has always been a snap of the fingers!
Squamish Public Library, Canada
We haven't contacted Princh support very often as their service is so reliable. However, when support is needed the response is very quick and efficient.
Swansea Council, UK