There has been a lot of discussion over the past years about libraries facing an identity crisis. From budget cuts, technology advances to changing needs of the community, libraries are in a transformative state that some see as an identity crisis. To find out more about the context in which libraries may be facing an identity crisis, we’ve had a chat with Pamela Benjamin, TRAILS Coordinator at Montana State University Library. Check out her thoughts below!
From budget cuts, #technology advances to changing needs of the #community, #libraries are in a transformative state that some see as an identity crisis. Share on XWhy an Identity Crisis?
When thinking about the collective identity crises librarians have been enduring, no matter how you spin it, from Mogens Vestergaard’s shifting from a transactional to relational library or Jan Holmquist’s need for meaningful face-to-face interactions, we’re all saying the same thing – it’s about the people. We are defined by the people and people’s needs are changing! This is not a shocking revelation and it seems obvious to all.
There are 4 predominant themes that run throughout the #libraryworld: #technology, space, information/content and people. We can play with the first three, but the last one is our core. #librarians #libraries Share on XYet, it seems to get mired among the four predominant themes that run throughout the library world: technology, space, information/content and people. We can play with the first three, but the last one is our core.
Final Frontiers – Technology & Space?
Get on the high-speed, bullet train or get left behind. The digital divide is real and I agree with Liz McGettigan when she says that libraries should be one-stop destinations for learning all things digital. However, it does not need to be the main focus unless it is a good fit for that library’s community. Some places may have the right combination of demographics and interest so that the latest tech wonders are worth the investment. On the other side of the digital divide track, some users will benefit most from introductory training on the most basic of tech products.
#Libraries the perfect union of #technology and space usage - #makerspaces. Share on XThen there is the perfect union of technology and space usage – makerspaces. There are some great programs going on that tie in local industry and job skills or creativity and science. In many cases, makerspaces may be promoting science but the appeal is for an already tech-savvy crowd who have other options.
There are other significant uses for library space involving collaborative functions or community hub facilitation. These are all wonderful and spot on as they highlight that we make spaces fit people, not the other way around.
Thanks to @BensonTeacher for giving me a tour of the PHS library makerspace in Fort Collins. I love what they are doing @poudremedia! I can’t wait for the new makerspace in the library @BroomfieldHigh! @BVSDEdTech @BVSDInnovation pic.twitter.com/7HJwLpJJx2
— Jane Schissel (@LibSchissel) May 3, 2018
A Smile & Information
It may be agreed that technology and space are mercurial, but I can hear you say – “How can you state that information is anything less than core to our profession?”
A reference experience is actually deemed successful not in accordance to accuracy, but rather the #librarian’s enthusiasm, friendliness, and interest. #libraries Share on XPerhaps it is controversial to say that information, especially accurate information, is not at the heart of librarianship. Nonetheless, there was some famous research in 1995 (and others) that looked at the patron’s perspective (which is what we really care about, right?) related to the accuracy of the information provided by reference librarians. Surprisingly, the study found that a reference experience is actually deemed successful not in accordance to accuracy, but rather the librarian’s enthusiasm, friendliness, and interest.
Trust & Empathy
Okay, so where does all the above leave us? Back to people. You say, “We already put people first and always have.” True – to an extent. Maybe, however, it’s time we move out of our collective comfort zones and change how we put users first while capitalizing on our strengths.
It’s time we move out of our collective comfort zones and change how we put users first while capitalizing on our strengths. #librarylife #librarycrisis Share on XLibrarians are trusted. More than government officials, more than journalists, more than businesses, and more than academics. We aren’t there to get votes, sway opinions, sell something, or grade papers. Librarians try to provide information in a neutral, non-judgmental way purely for the reward of assisting someone. This is key. What we see as doing our job, users perceive as help for no gain. Help for no gain can be seen as empathy. We do what we do because we love people, love knowledge, and want to bring them together. No matter how things change, people will always want, make that need, to trust someone and feel cared about.
#Trustedprofessional public poll results in @bmj_latest https://t.co/tQYYGesaQE. Medical staff seen as most likely professionals to provide trustworthy information with librarians in the top 5. #BMJ https://t.co/jqxIFXILET pic.twitter.com/4VKbXRcAGh
— CILIP (@CILIPinfo) February 23, 2018
Public Libraries – how can libraries transform?
The 5th Branch
Some library leaders have gone as far as to suggest that libraries become the fifth branch of government. I understand Sten Bording Andersen’s point that we have a role to play, but it should be in an advisory capacity rather than a governing one. Providing advice goes beyond supplying information, but it is not out of the bounds of reason. Yet this is pushing the envelope for librarians.
We’re used to the role of information gatekeeper, not information concierge. It is a form of power, but I believe it would be well placed in librarians as their ethics and love of truth would keep things in check.
Take on social services
In addition to providing counsel to government officials, librarians could – and should – take on those social services – loudly and proudly – which governments are increasingly backing away from. If a service is too specialized or too much in the realm of social services, then contract with an expert. For instance:
– Work with legal aid to offer basic assistance.
– Work with medical clinics to offer initial tier medical help.
– Work with daycare providers to offer childcare as an official service (instead of serving as ersatz babysitters without any recognition of value).
– Work with homeless centers to offer warming centers or other services. (Again, many libraries already do this in an unofficial capacity. Why not get more “credit” for it?)