Every time I visit a library (or even a library website) I can’t help but notice the digital workshops they offer, a side effect of being a former ICT librarian who now does innovation workshops for libraries as part of Artefacto. It’s impressive that, despite rounds of funding cuts and other obstacles, most libraries still manage to offer digital literacy services to their communities. Whether in the form of introductory classes, drop-in sessions and, increased privacy and online security awareness events.

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Digital literacy enables people to actively, securely and creatively engage in an increasingly digital world. In the UK, it’s estimated that 12 million adults in Britain lack basic digital skills. And other countries show equally staggering figures.

But the thing about digital literacy is that it’s contextual – what constitutes digital literacy for a parent returning to the workforce is not necessarily the same to that of a retired person or student.

The thing about digital literacy is that it’s contextual - what constitutes digital literacy for a parent returning to the workforce is not necessarily the same to that of a retired person or student. #libraries Share on X

The way we support digital literacy also needs to be contextual. There are currently some amazing opportunities for libraries to build on the support they provide and deliver more engaging and participatory digital literacy services.

Libraries are a trusted part of the community

Libraries play a vital part in helping people become digital citizens because they are accessible and trusted institutions in the community. They provide free access to learning. Lifelong learning and knowledge creation have long formed the core of library services.

Hidden in the depths of the library events calendar, you’ll usually find listings for computer sessions, support for people with new devices, CV building workshops and much more.

But while discussions about the importance of digital skills grow louder, libraries have maintained a consistently understated murmur about their digital literacy work. It continues to sit awkwardly alongside shiny new offerings like makerspaces and repair cafes.

In order to continue to build on the amazing work being done in libraries to improve digital literacy in the community, these two divergent paths need to meet.

The current state of digital literacy support in libraries

Most public libraries offer some semblance of computer training for beginners. Many also offer drop-in sessions where library members can get individual help with their computers or mobile devices. I don’t know anywhere else where this is available to everyone for free.

There are some new additions, such as libraries offering digital literacy support through borrowed devices (WiFi hotspots, micro:bits). But the majority of digital skills provision is via general, introductory computer workshops. This kind of one-size-fits-all approach can be both intimidating and unappealing for new learners with different learning goals in mind.

But the majority of #digitalskills provision is via general, introductory computer workshops. This kind of one-size-fits-all approach can be both intimidating and unappealing for new learners with different learning goals in mind.… Share on X

There are huge opportunities available to libraries to build on this role as interest in digital literacy continues to grow. But this requires a new kind of approach with less inside voices.

Digital literacy everywhere

As digital technology becomes ubiquitous, digital literacy support needs to be equally ready and available – it can no longer sit alone and isolated in the event calendar.

As digital technology becomes ubiquitous, digital literacy support needs to be equally ready and available - it can no longer sit alone and isolated in the event calendar. #libraries Share on X

Digital literacy support happens every time someone interacts with the catalogue, borrows an audiobook, uses library wifi on their phone, visits the library website. It no longer makes sense to separate digital from the non-digital. This presents some exciting new ways to approach digital literacy that enables people to learn new skills in social, collaborative and meaningful ways.

People have their own motivations for wanting to get online or improve their knowledge and skills. Recent research by the Good Things Foundation on the digital behavior of older people found that awareness around privacy and security issues was high, even amongst those who didn’t use the internet. People heard about security breaches and privacy controversies from the media and from their social groups, and this had an impact on how they felt about going online.

Your users may have different reasons, so you should definitely ask them.

Digital literacy doesn’t necessarily have to take the shape of regular, dedicated events but can be a part of existing services and initiatives. #libraries Share on X

Digital literacy doesn’t necessarily have to take the shape of regular, dedicated events but can be a part of existing services and initiatives. For example, oral history projects draw on a range of skills including media production and editing, metadata, privacy and web publishing.  Similarly, there’s lots of space for digital literacy support within business centers in libraries – not everyone running a small business is confident in their online skills.

There are also plenty of ways to provide just-in-time digital literacy support – you can display daily online privacy and security tips on your browser start page or quick start videos on digital signage.

Digital literacy is about being able to participate. It's no longer possible to view this as separate and unrelated to #information and health literacy, social inclusion and citizenship more broadly. #libraries Share on X

These are just some examples. Digital literacy is about being able to participate. It’s no longer possible to view this as separate and unrelated to information and health literacy, social inclusion and citizenship more broadly.

Joining the dots

Alongside the quietly-offered computer cla